The term “Conflict Resolution” has a very formal ring to it, and most managers would prefer to avoid it completely. When people in the workplace conflict with each other, it can be a very uncomfortable situation for those who work around them including their boss! Although most managers dread conflict between their staff members, it can actually be handled quite simply with the right approach.
This training will empower supervisors and managers to feel more comfortable addressing workplace conflict and arguments between staff, and actually teach methods to strengthen the team in spite of conflict. Learn how to work with and manage various personalities in the workplace and turn truly uncomfortable situations into win-win solutions for everyone involved.
This class offers a practical solution for conflict resolution and will provide the support and knowledge necessary for managers to master the tools needed to ensure workplace harmony. Attendees that are in the HR profession will also leave with skills to help develop your organizations leaders to be prepared when these situations arise. Speaker: Mary F. Gerard, BA, SHRM-SCP, SPHR
Our institute is recognized by the Society of Human Resources Management (SHRM) to offer Professional Development Credits (PDCs) SHRM-CP and the SHRM-SCP. This event qualifies for 3 SHRM PDCs.